Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 If you wishes to return an item, please contact our customer care team at returns@theblackgrocer.co.uk quoting your order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return.

I've Received the Wrong Item
If the item received is not what was originally ordered, please contact customer care at returns@theblackgrocer.co.ukquoting the order number,  name and address, details of the product and the reason for return. We will then advise on how to proceed with the return. 

Faulty & Damaged Goods
If the item received is damaged or faulty, please contact our customer care team at returns@theblackgrocer.co.uk quoting the order number,  name and address, details of the product and the reason for return. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.

We are not able to accept returns of some items or in certain circumstances, please contact us for specific information regarding this.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 If more than 15 business days have passed since we’ve approved your return, please contact us at customerservices@theblackgrocer.co.uk.

You can always contact us for any return question at returns@theblackgrocer.co.uk.