We are a purveyor of fine food, redefining luxury grocery retail for the modern age. Our selection champions provenance, quality, and elegant simplicity—curated to rival and surpass heritage institutions.

We source from the finest independent artisans, legacy producers, and trusted partners across the UK and beyond. Every item reflects our uncompromising standards in taste, presentation, and provenance.

Yes, we deliver across the United Kingdom using reputable couriers. Shipping is calculated at checkout, and all perishables are packaged to maintain freshness and presentation.

🛍️ How to Order from The Black Grocer

1. Creating an Account

Log in using your secure username and password. New customers can register during checkout or beforehand. This ensures your order details remain protected.

2. Adding Items to Your Cart

• Click “Order” to add products to your cart.
• To adjust quantities, enter the number in the “Item Quantity” field and click “Update”.
• To remove an item, enter “0” and click “Delete”.

3. Reviewing Your Cart

Click the cart icon to view your selections. From here, you can remove items or return to browsing via the Home tab.

4. Secure Checkout

Once ready, you’ll enter our secure server to complete your purchase.

5. Shipping Details

If your delivery address differs from your account details, you can update it here.

6. Final Touches

• Apply any coupon codes
• Add optional order notes
• Choose whether to receive newsletters and exclusive offers
• Enter your payment details
• Confirm acceptance of our Terms & Conditions

7. Placing Your Order

Click “Place Order” to complete your transaction.

8. Order Confirmation

• One email from our secure payment gateway confirming your transaction
• One email from our Sales Department summarizing your order

🔐 Why Do I Need to Register?

1. Secure Your Shopping Experience

Creating an account ensures your personal and payment details are protected. It allows us to process your order securely and efficiently.

2. Faster Checkout

Once registered, your details are saved for future purchases—making checkout quicker and more convenient.

3. Track Your Orders

Registered users can view past orders, track current deliveries, and manage returns with ease.

4. Exclusive Access

Enjoy early access to new product drops, seasonal collections, and exclusive promotions reserved for account holders.

5. Personalised Service

Your account helps us tailor recommendations and offers to your preferences—enhancing your experience with The Black Grocer.

1. Your Right to Cancel

Under the United Kingdom’s Distance Selling Regulations, you may cancel your purchase contract within 14 working days of delivery. This applies to all products except unsealed media items (e.g. DVDs, audio, video games, software).

2. How to Cancel

Email our Customer Care team at cancellations@theblackgrocer.co.uk with:

• Your order number
• Product details
• Reason for cancellation

We’ll guide you through the return process and provide the appropriate return address.

3. Returning the Item

Complete the reverse side of the delivery slip, marking the reason as “Contract cancellation”. Wrap the item securely and send it to the address we provide. It must reach us within fourteen working days of delivery.

4. Delivery & Return Costs

We recommend using recorded delivery. You are responsible for return shipping costs unless the item was delivered in error or is faulty. If the item is not returned with the delivery slip, we may arrange collection from your address at your expense.

5. Refunds & Exceptions

Once we receive your cancellation notice and the returned item, we’ll refund the relevant portion of the purchase price. Please note: once delivery has begun, cancellation of services such as postage and packing is no longer possible.

1. Eligibility for Returns

We accept returns for most items within seven working days of delivery, in accordance with the United Kingdom’s Distance Selling Regulations. Items must be unused, in original condition, and securely packaged.

2. Exceptions

We regret that we cannot accept returns for:

• Unsealed media products (e.g. DVDs, audio, video games, software)
• Perishable goods or items with limited shelf life

3. How to Initiate a Return

Email cancellations@theblackgrocer.co.uk with:

• Your order number
• Name and address
• Product details
• Reason for return

We’ll guide you through the next steps and provide the appropriate return address.

4. Packaging & Delivery

Complete the reverse side of the delivery slip, marking the reason as “Contract cancellation”. Wrap the item securely and send it to the address we provide. We recommend using a recorded-delivery service for your protection.

5. Return Costs & Refunds

You are responsible for return shipping costs unless the item was delivered in error or is faulty. If the item is not returned with the delivery slip, we may arrange collection from your address at your expense.

Once we receive the returned item, we’ll refund the relevant portion of the purchase price. Please note: cancellation of services such as postage and packing is not possible once delivery has begun.

1. Absolutely—We Love Gifting

Many of our products are available with premium packaging options and bespoke message inserts. Perfect for:

• Personal gestures
• Corporate gifting
• Seasonal celebrations

2. How It Works

During checkout, simply select the “Send as a gift” option. You’ll be prompted to:

• Choose your packaging style
• Add a personalised message
• Specify the recipient’s delivery address

3. Discreet & Delightful Delivery

We never include pricing in gift shipments. Each parcel is carefully packed to reflect The Black Grocer’s commitment to elegance and detail.

4. Need Help With a Larger Gifting Project?

For bulk gifting, bespoke curation, or seasonal campaigns, our team is happy to assist. Reach out to concierge@theblackgrocer.co.uk for tailored support.

Most orders are dispatched within 24 hours and delivered within 2–4 business days,, depending on the type of delivery option you select. During peak seasons, slight delays may occur—but rest assured, we’ll communicate every step of the way.

We accept all major credit and debit cards, along with Apple Pay, Google Pay, Pay Pal and Shop Pay. Transactions are secure and encrypted.

Due to the nature of our products, returns are only accepted for damaged or incorrect items. Please notify our Customer Care Team within 48 hours of delivery for swift resolution.

For bespoke recommendations, order assistance, or general enquiries, email customerservices@theblackgrocer.co.uk. We aim to respond within 24 hours.